The songbook / Analog: a musical

Hold Please

Song 2 of 5Key of G85 BPM building to 110 BPM

Rosa's opening solo, sung from her call-center desk.

FROM THE SHOWNo. 2

Key: G
Capo: None
Tempo: 85 BPM building to 110 BPM
In the show: Act I, No. 3
Sung by: Rosa
Feel: Gospel-influenced, building as it goes.
Words & music: Wes Ellis

CHORDS IN THIS SONG

5 shapes

Tap any chord in the song to see its shape. The boxes are drawn right-handed; Lefty flips them, which is how I actually play. Use − and + to move the whole song into a key that suits your voice.

Verse 1Intimate, conversational

Phone rings, Rosa answers with genuine warmth

Rosa

XYZ Company, this is Rosa, how can I help you today?

I know you've been waiting, I'm sorry for the delay

I see you're calling about your billing, let me pull that up right now

Don't worry, we'll figure this out, I promise, I know how

Speaking to another customer

Hold please, I'll be right with you

I know you're frustrated, I've been there too

Behind this voice there's someone who cares

Not just a script, but a heart that's there

Verse 2Building emotion

Multiple customer voices overlapping

Rosa

Mrs. Johnson, I remember you called last week about your mom

How's she doing with the new treatment? Is she staying strong?

Mr. Martinez - no, we're not related - but I've got kids too Liner noteRosa's last name is Martinez too. She says so on the very last line.

When you worry about their future, I feel that worry too

ChorusGospel-influenced, powerful

Hold please, but I won't let go

Of the trust you place in me, the things you let me know

I'm more than troubleshooting, more than 'press one' or 'press two'

I'm a human being helping another human through

Verse 3Vulnerability showing

Softer, more personal

Rosa

Some days I hear the crying underneath the angry words

Divorce papers, job loss, medical bills - the pain that's never heard

They don't teach you in training how to hold someone's heart

But I learned it from my mother - it's where real service starts

Phone rings - Sofia calling

Mija, I'm at work, I'll call you back soon

Yes, I'll help with homework, right after I'm through

Mommy's helping people, just like you help your friends

That's what humans do, baby - our love never ends

BridgeSpoken/sung mix

Increasingly emotional

Rosa

They say a chatbot can do my job

Process the requests, solve the prob-

lems faster, cheaper, without a break

But can it hear the heartbreak?

Can it offer hope?

Can it help someone cope

When their world falls apart?

Can it care with its heart?

Final ChorusFull power, defiant

Orchestra swells, Rosa's voice soars

Rosa

Hold please, but I won't let go

I'm more than ones and zeros, more than yes and no

Every call's a story, every voice has worth

I'm here to serve with heart - that's my purpose on this earth

So hold please, I'll be right with you

Whatever you're facing, we'll make it through

This is Rosa speaking, not some machine

I'm human, I'm real, and I know what these tears mean

OutroTender but strong

Back to intimate, but with new strength

Thank you for calling, thank you for trusting me

With your problems, your stories, your humanity

Have a blessed day, know that someone cares

Rosa Martinez, and I'll always be there